Our client asked:

Recently I purchased a luxury car from a respectable dealership. I ended up having a very bad experience and wrote the following review:

“I was horrified with the service and my experience was terrible. Don’t use this company”.

Today I received a letter from the dealership’s lawyers threatening me with legal action for defamation.  Can I be sued just for saying that I had bad experience?

Our defamation lawyer answered:

Generally speaking, if you make statements such as “horrific” and “terrible” without being able to back them  up with facts, and without giving all the relevant information in a balanced way, then you could be liable for defamation against the company because your statement is lowering the reputation of the company in the eyes of right minded people.

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