Ask an internet law question

Our client asked:

Recently I purchased a luxury car from a respectable dealership. I ended up having a very bad experience and wrote the following review:

“I was horrified with the service and my experience was terrible. Don’t use this company”.

Today I received a letter from the dealership’s lawyers threatening me with legal action for defamation.  Can I be sued just for saying that I had bad experience?

We answer all your internet law questions. Call us free on 0800 612 7211Our defamation lawyer answered:

Generally speaking, if you make statements such as “horrific” and “terrible” without being able to back them  up with facts, and without giving all the relevant information in a balanced way, then you could be liable for defamation against the company because your statement is lowering the reputation of the company in the eyes of right minded people.

Advertisements

Online defamation Crisis Management

Handling the Media in a Crisis: Why advance preparation to effectively deal with online reputation crisis management will pay off.

Handling the media during times of  crisis following online defamation has almost always proven to be a challenging task for the large, medium as well as for the smaller commercial organisation.

Defensiveness often results in the opposite consequences of what was intended, making things much worst for the already suffering company with otherwise perfectly workable messages being twisted and manipulated to cause your organisation maximum damage.

On the other hand, silence could be construed as admission of guilt…Read more on defamation crisis by
Internet Law Lawyers – London