Our client asked:
Recently I purchased a luxury car from a respectable dealership. I ended up having a very bad experience and wrote the following review:
“I was horrified with the service and my experience was terrible. Don’t use this company”.
Today I received a letter from the dealership’s lawyers threatening me with legal action for defamation. Can I be sued just for saying that I had bad experience?
Generally speaking, if you make statements such as “horrific” and “terrible” without being able to back them up with facts, and without giving all the relevant information in a balanced way, then you could be liable for defamation against the company because your statement is lowering the reputation of the company in the eyes of right minded people.
- Using Online Social Media… Criminal Charges and/or Defamation (Part B) (quinnscattini.wordpress.com)
- Owner of ‘dirtiest hotel’ denied chance to sue TripAdvisor – again (bizjournals.com)